Frequently Asked Questions

We have Bungalows and Townhomes. All units open directly to the outdoors.

Our Bungalows are freestanding one-room studio-style units. Singles have 1 king bed. All others have 1 king and 1 queen bed. They vary in size from 430 sq ft to 540 sq ft, much larger than a standard hotel room! All bungalows have a private covered porch with a table & chairs, kitchenette, and drive up convenience.

Our Townhouses are privately owned with fully equipped kitchens, separate bedrooms (1, 2, and 3 bedrooms), some with sleeping lofts, covered balconies & patios, BBQ grills, outdoor seating, washer & dryer, as well as attached covered parking. Unit specific sleeping arrangements are listed on the booking page.

Please call us and we're happy to assist you in choosing what's best for you. We also include a list of in-unit amenities, max occupancy, pictures and other helpful details for each unit on our booking page. 

You will have full access to all our amenities at no extra charge. Amenities include our Meadow (private park), pool, hot tub, basketball court, walking trail and Horsethief Coffee. NOTE: Horsethief Coffee is seasonal. Open March 1 - the Sunday after Thanksgiving.

The Meadow is our most unique amenity and most treasured by all our guests. It's our private park with fresh flowing cool spring water, wading pools, ponds, large native trees that provide plenty of filtered shade, cool grass, hammocks, fire circle and views of the sandstone cliffs. 

We have Moab’s cleanest and most scenic heated swimming pool (16 by 42 feet - open mid- March through mid-October) and a large (10 foot by 10 foot) in-ground jetted hot tub which is open year round. 

We have a loop trail on site and viewpoints of the Portal of the Colorado River. We are a bike-in bike-out resort with direct connection to the Moab pedestrian path that leads you to the River Road, Arches National Park, and beyond.

In addition to full use of our resort, you will receive personal recommendations, a daily porch service (bungalows only), washer and dryer (townhomes only), free parking up to 2 vehicles, WiFi, cable, large Smart TV's, air conditioning and heat.

Horsethief Coffee is our on-site cafe. Hours vary by season. We have our own baker and offer a wide array of coffee drinks, cold teas and lemonades, and a great grab and go breakfast menu including fresh made breakfast sandwiches, burritos, fruit, fresh granola, oatmeal and an every changing variety of freshly made baked goods. Some of them are gluten free and vegan.

We encourage you not to miss what everyone raves about -rediscovering the old-fashioned pleasures of wading in fresh cool spring water, relaxing in the shade on a lounge chair or hammock, and bobbing in a cool refreshing pond. All of this wonder and relaxation can be found in our private meadow.

Yes, we provide linens and towels for all of our rentals. 

Yes! Our Bungalows each have a Mitsubishi Mini-Split high efficiency air conditioning and heating system. The Bungalow bathrooms also have heaters mounted to the wall for extra after-shower warmth.  The Townhouses all have central air conditioning and heating, thermostats in each unit.

You can always be the perfect temperature in your home away from home!

Mid-February through November 30th, the front office is open from 9:00 a.m. to  9:00 p.m. 

December 1 through Mid-February the front office is open from 9:00 a.m. to 8:00 p.m.

If you have an emergency after hours, please call our main line at 435-259-7891.

Horsethief Coffee Shop located in our Ranch house is open in the morning between 6:00 a.m. - 11:00 a.m. 7 days per week. Hours are subject to change based on the season so call the Front Desk @ 435-259-7891 for the hours in effect during your stay.  

Our pool is open mid-March through mid-October, 10:00 a.m. - 9:00 p.m.

Our Spa is open year round, 10:00 a.m.- 9:00 p.m.

Moab Springs Ranch remains committed to exceeding the minimum standards required of all hotels and resorts. Nothing can eliminate all risk of transmission of various illnesses, but when we can use common sense to avoid unnecessary risks, we do so. To keep our community, visitors and staff safe, we offer the following: 

• The pool and hot tub are open. Limit is 30 guests on a first come basis.
• Distancing between family parties is suggested. Masking not required on our property, however masks are available at our front desk if you feel symptomatic.
• Virtual registration, optional no-contact check-in, self check-out, no-contact service and maintenance.
• All cleaning products used in unit cleans are disinfectants.
• Hand sanitizer dispensers are mounted on the interior of every accommodation, office, and building on our property.
• No-contact daily porch service for amenity replenishment.
• Staff: Staff with symptoms are not permitted to work and cannot return to work without testing for Covid.
• We ask that guests respect other guests by maintaining a social distance of 10 feet from other guest parties, to be on the safe side.
• We ask that guests inform us if they have symptoms or have been notified they've been exposed prior to arriving at Moab Springs Ranch and while staying with us, so we can take measures to protect our staff and quarantine the unit they stayed in.

Bungalow & Townhouse Payment and Cancellation Policy:

A credit card holds your reservation. At 9 days prior we pre-authorize your card for the full amount. At 7 days prior we process the payment in full.

• Cancellations up to 7 days prior to arrival: card will not be charged.
• Cancellations within 7 days of arrival: full payment is forfeited for any changes, modifications, cancellations. You may cancel up to 8pm on the 7th day prior to arrival for a full refund of any charges. WE MUST RECEIVE YOUR CANCELLATION REQUEST VIA EMAIL BY 8:00 PM MDT. Send your cancellation request to info@moabspringsranch.com
• Due to our small size, no exceptions will be made for cancellations within 7 days of arrival for any reason, including unforeseen circumstances such as weather, road closures, flight cancellations, injury or illness (including Covid), death in the family, mechanical failure. For this reason, Moab Springs Ranch highly recommends you purchase trip insurance. 

You may call to cancel or email us at info@moabspringsranch.com. If you are cancelling on the 7th day prior to arrival, please be sure to email us by 8:00 pm MDT.

** If you are a part of a group (more than three units), we may require revised payment terms. Please contact our front desk.

We prefer all cancellations be made via email. Regular reservations have a 7 day cancellation policy. We must receive your email (or phone call) no later than 8:00 PM MDT on the 7th day prior to your reservation to avoid charges. 

Email us at info@moabspringsranch.com. Call us at 435-259-7891. If we don't answer, we're helping another guest, so please email us and we'll get back to you asap.

For groups, on the day that your final payment is due, please email us at info@moabspringsranch.com prior to 8:00 PM MDT.

PLEASE NOTE, AND WE POST THIS ON OUR WEBSITE, CONFIRMATION, AND PRE-AUTHORIZATION EMAILS: We have a strict cancellation policy and do not offer refunds for unforeseen illness, emergencies, flight cancellations, etc. If you have any concerns, we strongly recommend purchasing trip insurance that will cover hotel cancellations. 

We allow up to 2 dogs in our dog-friendly units (Ranch House bungalows only). At this time dogs are the only pets we allow. The dog fee is $45 per night/per dog. If you book online, please add the dog count so we can ensure you have booked the proper unit and can prepare your unit accordingly. If you make the reservation on the phone, let us know if your fur baby will be joining. 

Please note: failure to inform us you are bringing a dog may result in cancellation of your reservation if we cannot accommodate you in a dog friendly unit. Cancellation fees will apply.

**REQUIRED** 

1. Review the dog policies here prior to making your reservation: Moab Springs Ranch Dog Policies
2. Dog reservation required on our website or by informing the front desk when you make your reservation.
3. Sign Dog Waiver at the time of booking, or within 24/hours of booking: Dog Waiver
4. Please bring your crates from home. We also offer dog crates for a small fee.
5. If you have a service dog, please call our front desk, and we can find a townhome or bungalow that can accommodate you and your dog.

Please call our front desk if you have any questions regarding dog reservations. (435) 259-7891

For the convenience of our guests, we've designed the resort with parking next to each unit. We have limited parking beyond the dedicated parking spots.

Extra Parking Spaces
Additional parking (3rd and 4th spaces) is limited, on a first-come basis, is pre-assigned, and requires a permit from our office and may be subject to an additional fee of $20 per space per night. If all spots are taken, or if you do not approve of the fee, our office will assist you with finding off-site parking options.

Trailers
Trailers under 20 feet are permitted if they can fit completely in your unit’s dedicated parking spaces. If bringing your trailer requires the need for a 3rd or 4th parking space, you will need to obtain a permit for $20 per night per space. If your trailer is longer than 20 feet, we will do our best to help you find off-site parking.

Moab Springs Ranch is a small, local, privately owned and perfectly located one-of-a-kind boutique resort designed and developed to enhance its natural setting within what was Moab’s first ranch. For millennia this site has been a desert oasis with flowing springs and majestic cottonwood trees. We are not a national chain hotel. Our design allows guests to experience the desert environment from porches, balconies, patios and throughout our spacious natural grounds.

Our accommodations are some of the most comfortable and convenient in Moab. Our location is outside the hubbub of downtown Moab, but very close to town, national parks and the Colorado River. We strive to offer a clean safe stay with personalized service and attention to detail. Just as important, our staff is Moab’s finest and can provide knowledge and guidance for a unique and unforgettable vacation. 

We look forward to welcoming you to this very special place. 

Here in Moab, the locals are highly focused on sustainability of the beautiful nature around us. With the increased number of tourists coming to the area, it is more important than ever to protect, preserve respect the environment.

Visit doitlikeamoablocal.com to view tips on hiking, biking, ATV, Rafting and more!

Only 3.5 miles to the entrance of Arches, 31 miles to the entrance of Canyonlands, 31.5 miles to Dead Horse Point and 1 mile to the Colorado River. Ask our staff about the many nearby hikes and sights outside of and beyond the National Parks.

All three parks have dark-sky designation and are open 24 hours. Half the park is after dark! See:  https://www.discovermoab.com/moab-dark-sky-parks/

We're about 1.5 mile from the center of downtown with several great restaurants and shops less than a mile from our resort. There is a walking/bike path along the highway all the way into town. The landmark Moab Rock Shop is 0.9 miles from the Ranch.

Events are very restricted to protect the experience of all our guests. Though we don't permit wedding ceremonies, receptions or other similar events, we do welcome small groups of 15 or less people. Please call our Front Desk at 435-259-7891 to inquire.

We do make exceptions for group size during our slow season (December - mid-February) and will permit up to 25 people.

We apologize, but our amenities are reserved for guests of our resort. 

Our staff works hard without the help of horses or cattle. (Insert smile face with wink).

Yes! Moab has an airport, Canyonlands Field Airport. 

Other options include flying into Salt Lake City, which is about a 4 hour drive to Moab. You can also fly into Grand Junction, Colorado, which is about a 1.5 hour drive to Moab.

We're a small boutique resort and limit groups to no more than 15 people, including children in no more than 5 units (any combination of townhomes or bungalows). 

Groups booking 4 units or more are subject to separate payment and cancellation policies.

If you have a prospective group, please call 435-259-7891 and provide some basic information so the resort manager can get back to you.